Restaurants
High guest flow. Rating impacts revenue every day.
Norly
Start your 7-day free trial
Clients scan a QR, see a 5-second warm video, tap a rating. Norly routes it to Google, Yelp and TripAdvisor.
Protect your rating. Get 2-4x more 5-star reviews.
5★ goes public. 1-4★ stays private. Fully automatic for your business
Trusted by 300+ businesses
Built for review-driven businesses
Where Norly works best
If customers choose you based on rating, Norly fits. A simple QR flow that helps you collect more 5-star reviews and route issues privately.
Cafes and Coffee Shops
Fast QR flow at the counter. More 5-star reviews, effortlessly.
Bars and Lounges
Catch issues early. Keep public rating stable when things get busy.
Beauty Salons
Track performance by staff. Reward fairly, based on proof.
Spas and Wellness
Premium expectations. Private issue routing keeps the experience calm.
Dental Clinics
Trust-first category. Capture more positive experiences systematically.
Medical Clinics
More consistency in feedback. Less public negativity, less stress.
Veterinary Clinics
Emotion-heavy feedback. Resolve issues privately, before they go public.
Hotels and Short Stays
One clean flow across platforms. Fewer public surprises.
Auto Service and Detailing
Proof-driven reputation. Make great jobs show up as 5-star reviews.
Schools and Classes
Capture feedback right after sessions while the experience is fresh.
Retail and Local Stores
Quick scan at checkout. Turn happy customers into visible reviews.
Everything that grows your 5-star rating (and revenue)
More reviews, protected rating, staff accountability - in one simple system.
2-4× more 5★ reviews
Reviews engine + smart landing
One link replaces the mess of platforms.
- 2-tap flow after the visit
- One smart landing (Google, TripAdvisor, Yelp)
- Ready QR templates (tables, menu, counter)
98% stays private
Reputation Firewall
A bad day should not kill your rating.
- First rating inside Norly (not Google)
- 4-5★ public, 1-3★ private
- Quiet resolution without public drama
Higher conversion
Video that converts
Owner presence, even when staff forgets.
- Owner video or AI avatar
- Works without reminders to ask for reviews
- Brand-consistent look and feel
Go live in 1 evening
Staff QR + analytics
Bonuses and coaching based on proof.
- Personal QR for each staff member
- Analytics by staff, QR, and time
- Fast rollout, no integrations
Reviews and rating are money. Norly makes them predictable.
One link instead of five. Nothing goes public unless it helps your restaurant.
4-5★ Public 1-3★ Private 
4-5★ go public. 1-3★ stay private. Clean routing in one flow.
Reputation
Reputation Firewall: 4-5★ go public, 1-3★ stay private
Norly routes happy guests’ 4-5★ feedback to your review platforms - and quietly redirects 1-3★ feedback into a private message for you. No extra work. All automatically.
⭐ Mini-case: Saved a 1★ review
A guest scanned the QR, ready to leave a 1★. Norly caught it - the owner replied in minutes, fixed the issue, and the guest changed to 5★ the next day.
Result: +1 five-star, -1 public negative, +1 repeat visit.
Staff performance
Know who earns your 5★ reviews
Personal staff QR - so bonuses and coaching are based on proof, not guesses.
- No extra work for staff - guests scan and rate in seconds.
- Fair bonuses - reward top performers with confidence.
- Fix issues early - coach privately before 1-3★ hits Google.
Not for punishments. Only for better service and fair rewards.
Staff QR Proof logged: 5★ 
AA
Albina Alimova
Founder & Owner, Ethnomir Point
★★★★★
“
From 4.2 to 4.8 in two months
It is like having an extra team member who politely asks every customer for a review. Our Google rating went from 4.2 to 4.8 in two months thanks to Norly video emails.
“
More wonderful guests
We really started getting more wonderful guests after using Norly. I tried the service early on and am convinced it will help many small businesses like mine.
Decision point
Two ways to manage your restaurant's reputation
On the left - everything you do manually today. On the right - what Norly costs per month.
Current way
Without Norly - dozens of scattered tasks every week
Reviews and guests
"Guests are happy, but reviews are missing"
- Ask every waiter to remember to ask for a review at the end of each visit.
- Hope staff do not feel too awkward and actually ask guests for feedback.
- Explain to each guest where exactly to leave a review: Google, Maps, TripAdvisor, Yelp.
- Watch how mostly unhappy guests find the time to write reviews.
- Accept that one bad day or one angry guest can drag your rating down for weeks.
Reputation and negative feedback
"One bad day should not kill your rating"
- See bad reviews appear straight on Google before you even hear about the problem.
- Try to calm down the team after another public 1 star review.
- Have no private channel to collect complaints quietly and fix issues early.
Video and asking for reviews
"Text does not touch, video does"
- Write and re-write text requests asking for reviews that most guests ignore.
- Try to personally talk to as many guests as you can when you have the energy.
- Brief an agency or freelancer to create a simple thank you video.
- Think about AI avatars and tools, but never actually ship them because there is no time.
QR codes and printed materials
"Everyone has QR codes, but most of them are dead"
- Decide where to put QR codes: on tables, menus, stands, receipts, walls.
- Ask a designer to prepare new print files every time you want to change something.
- Reprint and replace QR materials whenever links or campaigns change.
- Guess which QR codes work and which are just decoration.
Links and landing pages
"One link here, one link there"
- Keep separate links for Google, Maps, TripAdvisor, Facebook, Yelp.
- Send different links in DMs, stories and printed materials.
- Pay someone to build a small landing page with all review links.
- Manually update that page every time something changes.
- Hope guests do not get lost or give up on the way.
Staff and fairness
"Stop guessing who is really good"
- Guess which waiter is the best based only on gut feeling and a few stories.
- Give bonuses based on feelings, hoping nobody feels it is unfair.
- Argue with managers about who is actually doing a good job.
- Have no clean way to see who really brings 5 star reviews and more tips.
Analytics and control
"We do something, but we do not know what works"
- Watch your rating go up and down without a clear reason.
- Manually check review dates and try to see patterns yourself.
- Have no data on which QR code or area actually brings reviews.
- Feel like you are always reacting instead of managing the system.
Tools and implementation
"One more tool that never gets fully set up"
- Set up and pay for separate tools: survey apps, link trees, form builders.
- Copy paste links between tools and platforms again and again.
- Coordinate designers, developers and marketers for even simple changes.
- Repeat most of this work from scratch every time you open a new location.
- Tell yourself you will fix reviews when you have time, but that time never comes.
Total: dozens of manual tasks, several disconnected tools, hours of attention every month - and a rating that still does not match your real service.
With Norly
Norly
Guest experience and reputation automation for restaurants, cafes and bars.
From $19.90 / month
per location
Everything on the left handled automatically.
Guest review flow, rating firewall, staff performance analytics, friendly video welcome and a physical starter kit - all in one system, launched for you in a few days.
Guest experience
Guests see a friendly video, not a cold form
Norly asks for feedback with a short human video, then lets guests leave a quick rating and an optional private note in seconds.
- Warm video first - a 20-40s video from the owner or team that sets the tone and says “we really care about your feedback”.
- One-tap rating - guests tap 1-5★ right in the browser. No apps, no logins, no friction.
- Private note - unhappy guests can leave a short private comment instead of posting a 1-3★ review on Google or Maps.
Result: more 5★ reviews, fewer angry surprises in public, and guests who feel heard.
THIS IS REVENUE
Reviews and rating are money.
Your Google rating and review volume decide how many people click, call, and book. Norly increases 5★ reviews and keeps 1-3★ private - so you protect demand and revenue.
- More 5★ reviews - more bookings
- Fewer public 1★ - less lost demand
- Autopilot flow - no staff pressure
Getting started
Go live with Norly in one evening
Answer a few questions. Norly generates your guest page, routing, and print-ready QR kit - so you can go live tonight.
- No new apps - guests just scan and rate.
- Ready to print - table QRs, stickers, staff badges.
- Optional help - short setup call if you want.
Step 1: Sign up Step 2: Connect platforms Step 3: Place QRs
Book a 20 minute setup call
One short call - and you are live the same evening.
QR on the table - warm video - 5★ review.
From Experience
to Solution
“After 10+ years advising businesses (from local shops to $1B companies), I saw one challenge crop up everywhere - managing online reviews. Great businesses were getting hurt by a few loud negative reviews, and they struggled to ask happy customers for feedback. I knew there had to be a better way. That’s why I created Norly - to help businesses like yours easily gather more positive reviews and turn your online reputation into a strength. By combining AI, friendly video messages, and smart analytics, Norly lets you improve your reviews and become a local leader on Google Maps without extra hassle.”
- Vladimir, Founder & CEO
Getting started
Everything you get with the Norly Starter Kit
Physical QR kit + ready guest pages + scripts. Set it up in one evening and go live tonight.
On every table
- Table QR displays + stickers for tables, bar, terrace.
- Guests scan and land on a friendly page in seconds.
On every shift
- Personal staff QR badges and role QR codes.
- See who brings more 5★ reviews (proof, not guesses).
Owner-ready launch pack
- Quick-start guide + ready video scripts + reply templates.
- Optional onboarding call if you want help.
Norly Starter Kit includes table displays, stickers, staff badges, and ready scripts - everything to start collecting more 5★ reviews this week.
Reputation Firewall
4-5★ go public. 1-3★ stay private.
More 5★ reviews - less public negativity, without extra work.
- Auto-routing
- No apps for staff
- Go live tonight
Start your 7-day free trial
No credit card required - cancel anytime.
Prefer a guided setup?
Book a 20-min call.
Your questions, answered
FAQ about Norly and 5 star reviews
The most common questions owners ask before they start using Norly. Short, honest answers so you know exactly what to expect.
No one can honestly guarantee that. What Norly does is help you collect many more positive
reviews from happy guests and move most negative experiences into a private channel. Your
overall rating goes up because silent fans finally speak and issues are handled before
they explode online.
Setup is simple and does not require any technical skills. You connect your review links,
choose where you want QR codes to live, and Norly generates everything for you. Most owners
are ready to go in about 10 to 15 minutes. After that the system runs on autopilot.
After your trial ends, your plan continues automatically so you do not lose the momentum
and new reviews. You can cancel any time in your account settings with a couple of clicks.
No contracts, no hidden fees. We want to earn your business with results, not lock in
with fine print.
Norly is built for local and service based businesses that live on reviews. Restaurants,
cafes, bars, salons, spas, clinics, hotels, gyms and more. If guests find you on Google
or maps and you already deliver good service, Norly helps turn that into a steady stream
of 5 star reviews.
No. Guests just scan a QR code or tap a link. A mobile friendly page opens in their
browser. No app, no login, no account creation. The whole flow is designed to work in
a few seconds on any modern phone.
Norly uses a soft, personal ask, not pop ups or spam. Guests see a short friendly message
from you or your team and can choose to leave a review in one or two taps. There is no
pressure, and we see that guests respond better to this than to printed flyers or generic
emails.
Yes. Norly does not prevent anyone from leaving a review and does not promise only
positive reviews on public platforms. Happy guests get a fast path to your Google or
other review page while lower ratings first go to a private feedback form. This keeps
you within policy while giving you more control over how issues are handled.
Most 1 to 3 star experiences are routed into a private channel instead of becoming
instant public reviews. You receive a message with what went wrong so you can respond,
offer a fix and invite the guest back. Many owners see that guests change or improve
their rating after a good resolution.
You can add or remove staff in a few clicks. Each person gets their own QR and Norly
tracks their performance while they work with you. When someone leaves, you simply
deactivate their profile and cards without breaking the system.
Yes. Many businesses start with digital links only. You can send Norly links by SMS,
email, in booking confirmations or show them on tablets. Printed table tents, stickers
and cards can be added later if you want to push results even further.
A strong rating is worth protecting. Norly helps you keep it stable, add fresh 5 star
reviews every week and prevent sudden drops from a few bad nights. This makes you the
safe choice for new guests comparing you with other places nearby.
